Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Privacy at a Glance
Data Protection
Industry-standard security measures
Transparency
Clear disclosure of data practices
Your Rights
Control over your personal data
Information We Collect
Information You Provide
- • Account Information: Name, email address, company name, phone number
- • Billing Information: Billing address, payment method details (processed securely by Stripe)
- • Service Information: Hardware shipping addresses, SIM activation details
- • Communication: Support requests, feedback, and correspondence
Information We Collect Automatically
- • Usage Data: How you interact with our website and services
- • Device Information: IP address, browser type, operating system
- • Service Data: Data usage, connection logs, performance metrics
- • Analytics Data: Page views, referring sites, and how visitors interact with our website, collected by our own privately hosted analytics system. This includes recordings of some visits (page layout, scrolling and clicks) and click heatmaps; anything typed into forms is hidden in those recordings
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience:
- • Essential Cookies: Required for website functionality
- • Analytics: Our website analytics do not use cookies. Usage data is collected anonymously and stays on our own systems
- • Preference Cookies: Remember your settings and preferences
How We Use Your Information
Service Delivery
- • Provision and manage your SIM plans
- • Process hardware orders and shipping
- • Manage network connectivity services
- • Handle billing and payments
- • Deliver customer support
Business Operations
- • Improve our services and website
- • Analyze usage patterns and trends
- • Prevent fraud and abuse
- • Comply with legal obligations
- • Communicate service updates
Third-Party Services & Data Sharing
Our Commitment
We only share your data with third parties when necessary for service delivery. We never sell your personal information to advertisers or marketers.
Service Providers We Use
Payment Processing
Stripe: Secure payment processing
Data shared: Billing information, transaction details
Analytics
Privately hosted: Our website analytics run on our own internal systems, not a third-party service
Data shared: None. Analytics data never leaves our infrastructure and is never shared with or sold to anyone
Cellular Carriers
Verizon, AT&T: Network services
Data shared: SIM activation details, usage data
Shipping Partners
FedEx, UPS: Hardware delivery
Data shared: Shipping addresses, contact information
When We Share Data
- • Service Delivery: With contractors and vendors necessary to provide our services
- • Legal Compliance: When required by law, court order, or regulatory request
- • Business Transfer: In connection with a merger, acquisition, or sale of assets
- • Protection: To protect our rights, property, or safety, or that of our users
10DLC Compliance & SMS Communications
10DLC Registration Requirements
As part of industry regulations, we may need to register your business information with carriers for 10DLC (10-Digit Long Code) compliance when providing SMS-capable services.
Information Used for 10DLC Registration
- • Business name and legal entity information
- • Business address and contact details
- • Tax ID or EIN (when required)
- • Industry classification and use case descriptions
- • Authorized representative information
SMS Communication Practices
- • We only send SMS for service-related notifications (alerts, confirmations)
- • You can opt out of non-essential SMS communications at any time
- • We maintain records of consent and opt-out requests as required
- • All SMS communications comply with TCPA and carrier guidelines
Carrier Data Sharing
For 10DLC compliance, we may share the following with wireless carriers:
- • Business registration information
- • Campaign and use case descriptions
- • Message content samples and templates
- • Opt-in and consent documentation
Data Security & Retention
Security Measures
- • Encryption of data in transit and at rest
- • Regular security audits and vulnerability assessments
- • Access controls and employee training
- • Secure payment processing through PCI-compliant providers
- • Network monitoring and intrusion detection
Data Retention
Account Data
Retained while your account is active plus 7 years for business records
Usage Logs
Retained for 12 months for service optimization and troubleshooting
Payment Data
Processed by Stripe; we don't store full payment details
Analytics Data
Anonymous, aggregated usage data retained on our own systems; never shared with third parties
Your Privacy Rights
Access & Control
- • Request access to your personal data
- • Update or correct your information
- • Delete your account and associated data
- • Export your data in a portable format
Communication Preferences
- • Opt out of marketing communications
- • Control SMS notification preferences
- • Manage cookie and tracking preferences
- • Request information about data sharing
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- • Email: privacy@failover5.com
- • Phone: 800-732-0846
- • Mail: 2600 W Germann Rd, Chandler, AZ 85286
International Users & Data Transfers
Our services are primarily designed for users in the United States. If you access our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
By using our services, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by email (if you have provided an email address) or by posting a notice on our website. We encourage you to review this policy periodically.
Questions About This Policy?
Contact Our Privacy Team
Email: privacy@failover5.com
Phone: 800-732-0846
Hours: Monday-Friday, 9 AM - 6 PM MST
Mailing Address
FAILOVER5 Privacy Team
2600 W Germann Road
Chandler, AZ 85286
We're committed to protecting your privacy and will respond to your inquiries promptly. Your trust is important to us.
Last updated: September 2026
This Privacy Policy is effective as of the date listed above and applies to all information collected by FAILOVER5.