Does adding cellular affect our HIPAA obligations?

Your obligations stay the same. Your IT provider should confirm the firewall covers both connections, which it does when the backup is set up behind it.

Can patients still reach us by phone?

If your phones run over the internet, put them on the backup line and they keep working. If you're not sure how your phones connect, ask us.

Backup internet for medical clinics

From the FAILOVER5 team at Twisted VoIP, Chandler, Arizona · Updated October 2026

A clinic that moved its records to the cloud gained a lot. It also gained a single point of failure: when the internet goes down, the front desk can't check anyone in and providers can't open a chart.

Get a quoteFrom $88/month. We check coverage at your address first.

What stops

Cloud EHRs such as athenahealth, eClinicalWorks and Elation
Electronic prescriptions, which travel over the Surescripts network
Insurance eligibility checks through your clearinghouse
Patient check-in kiosks and intake forms
Telehealth visits already on the schedule

Security on the backup line

A cellular backup connection plugs in behind your existing firewall, so the same rules, filtering and VPNs apply to it as to your main line. Your systems already encrypt patient data in transit; that doesn't change on cellular.

If your EHR, lab interfaces or remote access depend on a fixed IP address, choose a Verizon plan with a static IP. It costs $3 a month more.

A working day, not just a working minute

Some outages last minutes. Others, like a cable cut by construction, last most of a day. Plan the backup for a full clinic day: charting, prescribing, check-in and phones. Large imaging uploads can wait for the main line.

Suggested plan: 20 GB plan, $123/month

Charting, prescribing and check-in use little data. 20 GB fits most small practices. If telehealth video needs to keep running during an outage, choose 50 GB.

Compare all plans

Questions we hear from medical clinics

Does adding cellular affect our HIPAA obligations?: Your obligations stay the same. Your IT provider should confirm the firewall covers both connections, which it does when the backup is set up behind it.
Can patients still reach us by phone?: If your phones run over the internet, put them on the backup line and they keep working. If you're not sure how your phones connect, ask us.

Does it pay for itself?

Your average visit$

The 20 GB plan is $1,476 a year. It pays for itself if it saves about 10 patient visits a year.

Think about your last outage: how many patient visits did it cost you?

Month to month

No contract. Cancel anytime.

Your choice of carrier

Verizon, AT&T or T-Mobile, whichever is strongest at your address.

Your router or ours

Works with most routers that take a second connection. Peplink routers from $549.

Fast to start

eSIMs activate within 24 hours. Physical SIMs ship free.

Get a quote for your business

Tell us where you are and what needs to stay online. We'll check which carrier is strongest at your address and recommend a plan and router. Plans start at $88/month, month to month.

Already know what you need? Build and order it yourself or compare plans. Or call 800-732-0846.