What happens to prescriptions sent while we are offline?

That depends on the prescriber's system and the network, and they may arrive late. With backup internet the question doesn't come up: they arrive as they're sent.

Can we put the backup router in the back room?

Only if signal is good there. Back rooms with shelving and concrete walls can be weak. A spot near the front or an external antenna works better.

Backup internet for pharmacies

From the FAILOVER5 team at Twisted VoIP, Chandler, Arizona · Updated October 2026

A pharmacy can't fill much without the internet. New prescriptions arrive electronically, every insurance claim adjudicates in real time with the PBM, and controlled substances need a PDMP check. Lose the connection and the counter fills with patients who can't leave with their medication.

Get a quoteFrom $88/month. We check coverage at your address first.

What depends on the connection

Incoming e-prescriptions over Surescripts
Real-time claims to PBMs at the point of sale
PDMP lookups before dispensing controlled substances
Pharmacy systems such as PioneerRx, Liberty and BestRx, which sit in the store but send claims over the internet
Card payments, including FSA and HSA cards

Static IP and your switch vendor

Some pharmacy networks and switch vendors expect traffic from a known address. If yours does, choose a Verizon plan with a static IP so the backup line is recognized too. Your software vendor can tell you whether it's needed.

The cost is in the line, not the data

Claims and prescriptions are small messages. The real cost of an outage is the queue: patients waiting, phones ringing, and prescriptions that move to the chain down the street. That's why even a light-use plan pays for itself quickly.

Suggested plan: 20 GB plan, $123/month

Prescription and claim traffic is very light. 20 GB leaves plenty of room for phones and the front register.

Compare all plans

Questions we hear from pharmacies

What happens to prescriptions sent while we are offline?: That depends on the prescriber's system and the network, and they may arrive late. With backup internet the question doesn't come up: they arrive as they're sent.
Can we put the backup router in the back room?: Only if signal is good there. Back rooms with shelving and concrete walls can be weak. A spot near the front or an external antenna works better.

Does it pay for itself?

Your average prescription$

The 20 GB plan is $1,476 a year. It pays for itself if it saves about 25 prescriptions a year.

Think about your last outage: how many prescriptions did it cost you?

Month to month

No contract. Cancel anytime.

Your choice of carrier

Verizon, AT&T or T-Mobile, whichever is strongest at your address.

Your router or ours

Works with most routers that take a second connection. Peplink routers from $549.

Fast to start

eSIMs activate within 24 hours. Physical SIMs ship free.

Get a quote for your business

Tell us where you are and what needs to stay online. We'll check which carrier is strongest at your address and recommend a plan and router. Plans start at $88/month, month to month.

Already know what you need? Build and order it yourself or compare plans. Or call 800-732-0846.